Chris Fullman is hosting a panel at SXSW on How to Be an Emergency Response Technician (ERT) and he's got some Lighthouse and Tender Support accounts to give away!

Tuesday, March 16th at 5pm in the Austin Convention Center room 7:

For many small businesses, the need for an IT person (aka “Emergency Response Technician” or “ERT”) often falls on one employee who primarily has non-IT responsibilities. This humorous presentation will offer valuable tips and philosophies to improve the productivity, prioritization and sanity of that often-overwhelmed individual.

http://my.sxsw.com/events/event/5233

0 comments

Posted by will at March 9th, 2010

3,744 — the record number of updates to a single Lighthouse ticket. Whoa!

Scheduled server maintenance for Jan 24

will 4 comments

Posted by will at January 22nd, 2010

Tender Support and Lighthouse will undergo server maintenance at 10 a.m. PST (-8 UTC) on Sunday, Jan. 24, 2010.

The services will be unreachable for approximately 2 hours. All incoming emails will be reprocessed once the systems have been brought back online. We apologize for any inconvenience this may cause.

Follow @tenderapp or @lighthouseapp on Twitter for live updates during the maintenance window.

Updates

2010-01-24 @ 12:45 PST
We're back up. All emails that came in during the maintenance window have been processed and everything on the systems look good. If you experience any issues, please let us know. Thank you for your patience.

New Lighthouse improvements

matt 22 comments

Posted by matt at January 6th, 2010

We’ve recently deployed a few updates to Lighthouse:

  • Ticket Previews
  • Message Notifications
  • Sortable Columns in the Ticket Listing

as well as some minor improvements. For more details, continue reading.

0 comments

Posted by will at December 21st, 2009

The Web.AppStorm crew have done it again! This time, they're giving away a few 1 year Lighthouse accounts for their advent calendar.

For more details go HERE

A fresh round of Lighthouse updates

will 23 comments

Posted by will at November 19th, 2009

Last night we deployed a number of updates and tweaks to lighthouse which include the following:

  • Tagging now includes autocompletion
  • Milestone views now show closed tickets
  • Pagination now added to tickets with a high number of comments
  • Fixed attachment URL's in atom feeds
  • Bulk Edits have a working link in the event feed

For more details, keep reading.

What's New in Lighthouse: Bulk Edit!

rick 6 comments

Posted by rick at April 29th, 2009

Earlier this week we deployed a hugely requested feature: ticket bulk editing.

Screenshot

Using that form, you can now update the state, milestone, assigned user, tags, and project for a group of tickets. The best part is that it’s applicable for just a few tickets selected with checkboxes, or the whole result of a query.

Try it out, and let us know what you think.

Lighthouse for iPhone

kyle 13 comments

Posted by kyle at April 13th, 2009

A weird thing happened recently. Several people got the urge to build iPhone apps for Lighthouse. Whatever it was that was in the air, we caught it too. And since we’re the people who actually make Lighthouse, we were able to do some back-end tweaks to make it turn out just right (in our ever-so-humble opinions, of course).

Presenting Lighthouse for iPhone.

Attack of the KILLER Monday from Outer Space

will 2 comments

Posted by will at March 30th, 2009

Let's start off by saying that I woke up this morning with a case of the Mondays.

Monday

Our servers decided to hop on board that boat as well. Go figure.

0 comments

Posted by justin at March 23rd, 2009

Recently, Kyle posted a beautiful new Fluid Icon for Tender. Lighthouse users need not despair! Get your Lighthouse Fluid Icon here.

Choppy waters around the Lighthouse

will 0 comments

Posted by will at March 3rd, 2009

At roughly 11:30 a.m. PST we deployed several updates to Lighthouse to address bugs in the system. Maybe it's bad karma or Murphy's law of some sort, but after the updates Lighthouse began to suffer from memory leaks which caused slow response times for the remainder of the afternoon.

Included in this update were the following bugs:

Previously on Lighthouse…

Max User limitation

If you hit your maximum user-count, the UI was attempting to place limitations on current users, so it was not allowing you to add them to additional projects. We nipped that one in the bud, so if you notice any permission issues, please let us know.

Create ticket button killed your new ticket

No one likes to lose information on a form. When you were in the process of writing up a new ticket, it was easily mistaken that the create a new ticket button in the sidebar next to the form would save your ticket. This was not the case! By clicking that button you were telling Lighthouse you wanted to create a new ticket. Fear no more! We've removed it form the UI in those cases, so no more losing your form data.

User-Badge dropdown

We received numerous reports from users where all of their projects were not listed on the User-Badge drop down. It turns out we had a bug in the code which indeed caused problems for a number of users. That's never fun, but it's fixed now.

So back to the memory issue...

Ok, so the remainder of the afternoon was a little bumpy. Lighthouse then began to start using up a lot more memory than normal, making the system extremely slow and giving a number of users intermittent errors across the system.

Around 4:30 p.m. we found the memory leak issue residing in a funky query and then deployed the fix immediately. The system has been running smooth as butter since then.

We sincerely apologize about the rocky hours of Lighthouse usage this afternoon and if you are experiencing any problems or noticing anything out of the norm to check http://lhstatus.com and then contact us at http://help.lighthouseapp.com.

Lighthouse Database issues

rick 1 comments

Posted by rick at February 17th, 2009

I woke up this morning to some crazy database issues on Lighthouse. It’s hard to tell what’s going on after the fact, it already seemed like it was starting to settle down. I did some looking around, and noticed that there some projects that were deleted. Active projects tend to have a lot of dependent objects that need to be cleaned up, such as Events, Tickets, Messages, Comments. I just pushed a change that will offload this to a background job.

database response time chart

This particular issue was a bit difficult to track down, because the end result was that everything was slower. New Relic just showed the usual suspects at the top of the most active queries: Ticket.find, Spam.find, etc.

top database consumers

Things seem like they’re doing much better now, but I’ll be keeping a closer eye on thing and double checking that we have the proper database indexes in place.

I like to think that we have a pretty decent Lighthouse API. It doesn’t handle attachments yet (have you tried to upload multipart file content with ruby? yuck!), and a few other things, but it’s good enough to enable the creation of something like Lighthouse Keeper.

Jeremy and I were just discussing some ideas for a new Lighthouse client library (more on that later once it’s not so vaporous. Then Kyle chimes in:

Kyle chimes in

Zing!

1 comments

Posted by kyle at January 23rd, 2009

Milestone Tab

The current milestone tab is back. And the crowds rejoiced.

Lighthouse Interface Updates

justin 23 comments

Posted by justin at January 23rd, 2009

We just rolled out the first in a series of interface updates to Lighthouse that we're really excited about. This is something that has been in our playbook for quite some time, and with some awesome user feedback on our Lighthouse Tender, it is now becoming a reality.