Tender has reached the 1,000 customers mark!
Hugs-and-handpounds go out to all of our customers for their support and feedback over the last two-and-a-half years. Looking back as a small bootstrapped company that was doing client work to cover the development costs of two products, it's been an amazing journey thus far.
Some Tender statistics
- 1,008 subscriptions
- 11% of trial accounts become customers
- 1.2 Million people used a Tender for customer support
- 2.8 Million support discussions
- 1.6 Million closed support discussions
On the roadmap
Growing the team
The time has come! We've got an empty seat here at ENTP and we're ready to add another developer to our team. If you're a Ruby geek and lusting to dig into some awesome web application development, hit us up at firstname.lastname@example.org with links to your code and a blurb about yourself.
You can view the full job listing here.
New features and updates
Where do I even begin? I want to touch on some of our major goals for Tender in the foreseeable future.
- New private support workflow features (disabling the public forum)
- New "Closed Beta" support feature
- New and improved Knowledge Base system
- New and improved workflow for assigning support discussions to your staff
- Twitter integration
There's a lot more to add to that list, but I'll save those items for when we release our public roadmap.
A new plan structure
We're preparing to roll out a new plan structure for Tender. Between Lighthouse and Tender we've tried a few different plan and pricing options over the years and we've come to a few conclusions that will allow Tender to scale better to your needs. We've started migrating Tender's billing system over to Braintree (which is totally awesome BTW!) and once that is complete we'll have some pretty big announcements to post about.
A better trial experience
First impressions last the longest. That's a big reason why it takes all of 10 seconds to sign up for Tender. A while back we decided that new Tender accounts would get some live action after signing up, so we started to generate a support discussion that goes right to my email inbox when you reply. Thanks to the feedback during trials, we have a fresh perspective on how we can improve that first experience.
As always, we're constantly working to roll out bug fixes and improvements to Tender. We have a number of bug fixes in the stack that we'll announce as they ship.