Tender email delays

Will

Posted by Will at September 22nd, 2010

Incoming email to Tender is currently delayed by several hours. We're working with our mail provider to speed things up. The issue is on the receiving end, so we're actually receiving the emails behind schedule. We apologize about the inconvenience and are doing everything in our power to bring things back up to speed.

Outgoing email is working. Please use the web interface for responding to users for the time being.

Please contact us on http://help.tenderapp.com if you have any questions.

UPDATES

4:45 p.m. PDT - Email is currently processing approx. 45 minutes behind schedule. We're getting close! It was at 3 hours earlier.

6:33 p.m. PDT - Incoming email processing is going through almost instantly now. Thank you for you patience today while we worked to resolve the problem.

4 Comments

  1. Garry Garry said on September 22nd, 2010

    Yeah, I was wondering why a lot of tickets that I had closed (through email) today, were still showing up as unanswered in the web system. It sucks b/c it makes my customers think I’m slower to respond than I really am.

    I know you guys are doing the best you can, keep up the good work and thank you!!

  2. Will Will said on September 22nd, 2010

    Thanks Garry. For the time being, it’s best to respond to users from the web UI. Outgoing email is still working fine. If the user replies via email though, it will take some time to get back into Tender.

  3. Aaron Jensen Aaron Jensen said on October 4th, 2010

    Our outgoing email doesn’t appear to be working right now, is this in process too?

  4. Will Will said on October 5th, 2010

    Aaron. Please file new support requests though http://help.tenderapp.com

    This particular issue was resolved. If there was another instance then we were unaware at the time. From what I see everything has been processing correctly.

Make your voice heard

Sorry, but comments are closed for this item.

ENTP is a consultancy and web incubator based in Portland, Oregon. We make Lighthouse and Tender Support. If you’ve got a project in mind, please get in touch. We’d love to help you out.

Our Products

  • Lighthouse
  • Tender

Our Open Source Projects

  • astrotrain – simply the best email processing solution out there.
  • Seinfeld – automatic tracking of your open source contributions to github projects.
  • warehouse – still using subversion? Get the best source browser out there.
  • xtt – time tracking built for the add & twitter inclined.
  • GitNub – OS X GUI for tracking git logs.