We recently added a CSV export in Tender Reports. The CSV allows you to take all your data and generate your own analysis of the support discussions.
How to get your CSV Export:
From your Tender admin, click Reports in the main navigation bar. Next, click Response Time in the left sidebar. Last, set the scope and date range of the data you wish to view (week/month/year and the date range) and then click the CSV Export button.
Example Spreadsheet:
We've created a sample spreadsheet (XLSX format -- Excel 2007 or newer is recommended) that shows some of the things you can do with the data.
Download the example spreadsheet: tender_csv_export_sample_20100908b.zip
XLSX format — Excel 2007 or newer is strongly recommended
Be sure to check out the Advanced CSV use knowledge base article here: http://help.tenderapp.com/faqs/reports/advanced-csv-use
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