New in Tender: Autoresponders

In our continued dedication to rolling out new features for Tender, we’ve recently deployed Autoresponders. Autoresponders allow you to automatically send an email to users after they submit an issue.

But we didn’t just implement your run-of-the-mill “We’ll get back to you soon” kind of autoresponders. We’ve given you power with some special variables. These variables let you use things like the customers name, email, the title & URL of the discussion, and even suggested FAQs!

This means users who submit issues to you via email can get suggestions from your Knowledge Base emailed back to them. I personally think this is pretty awesome – it helps to cut down on the number of support requests dramatically.

As a bonus, you can set up different autoresponders for each category, so customers submitting billing issues get a different autoresponder from those suggesting new features. You can find the new functionality in Admin -> Site Settings -> Email -> Autoresponders. Hope you enjoy them as much as we are!