Choppy waters around the Lighthouse

At roughly 11:30 a.m. PST we deployed several updates to Lighthouse to address bugs in the system. Maybe it's bad karma or Murphy's law of some sort, but after the updates Lighthouse began to suffer from memory leaks which caused slow response times for the remainder of the afternoon.

Included in this update were the following bugs:

Previously on Lighthouse…

Max User limitation

If you hit your maximum user-count, the UI was attempting to place limitations on current users, so it was not allowing you to add them to additional projects. We nipped that one in the bud, so if you notice any permission issues, please let us know.

Create ticket button killed your new ticket

No one likes to lose information on a form. When you were in the process of writing up a new ticket, it was easily mistaken that the create a new ticket button in the sidebar next to the form would save your ticket. This was not the case! By clicking that button you were telling Lighthouse you wanted to create a new ticket. Fear no more! We've removed it form the UI in those cases, so no more losing your form data.

User-Badge dropdown

We received numerous reports from users where all of their projects were not listed on the User-Badge drop down. It turns out we had a bug in the code which indeed caused problems for a number of users. That's never fun, but it's fixed now.

So back to the memory issue...

Ok, so the remainder of the afternoon was a little bumpy. Lighthouse then began to start using up a lot more memory than normal, making the system extremely slow and giving a number of users intermittent errors across the system.

Around 4:30 p.m. we found the memory leak issue residing in a funky query and then deployed the fix immediately. The system has been running smooth as butter since then.

We sincerely apologize about the rocky hours of Lighthouse usage this afternoon and if you are experiencing any problems or noticing anything out of the norm to check http://lhstatus.com and then contact us at http://help.lighthouseapp.com.