Recent updates to Tender

It’s too easy to let the little things slide by unnoticed. Bug fixes, tweaks, and additional minor functionality are pushed to Tender Support all of the time.

Below are the most recent changes and additions to Tender.

Now with FAQ ordering

You can now tweak the order of FAQ articles. To do do this, go to the Knowledge Base / FAQ area in your admin and then select an FAQ category. In there you’ll see this small change…

Just click on the arrow icons and drag the FAQ article to the location in that category where it belongs.

We also added FAQ redirections. Previous FAQ ordering consisted of constructing arbitrary permalinks that were ordered alphabetically. This led to awkward links like “/faqs/api/1_introduction”. Now, Tender will remember these and redirect old requests to the new FAQ location.

Email Headers inside comments

The second addition is that you can now view email header information from users. If you go to a discussion and click on the Edit button,

The following edit page now displays basic header data if that user emailed their discussion.

Beefed up email handling and options

Email handling is always under improvement. After all, it’s the single most awesome portion of Tender Support if you ask me.

Recent update include:

• Added #ignore and #unsubscribe commands. See the Knowledge Base article for more details.
• Use email headers to determine which discussion an email is replying to. The long form reply address (tender+CODE@tenderapp.com) is no longer required.
• Start pushing all spam received in our public email server’s spam box into Tender’s spam queue.
• Backend email processing workflow is now more reliable. Emails are tracked as they go through the public email server, the internal server, our ruby processing scripts, and Tender. We can detect if an email has passed through the chain successfully, and easily re-process missed emails.
• Basic mail processing fixes for bugs, weird encoding, attachments, etc.

If you have any questions or comments, please feel free to hit us up on Twitter or fire up a discussion on http://help.tenderapp.com.