We just rolled out an update to Tender Support which includes two new features and a little bit of style polish to the supporter dashboard.

So what's new?

• Companies
• User Inboxes

For more details on the new features, please continue reading.

Tender Support and Lighthouse will undergo server maintenance at 10 a.m. PST (-8 UTC) on Sunday, Jan. 24, 2010.

The services will be unreachable for approximately 2 hours. All incoming emails will be reprocessed once the systems have been brought back online. We apologize for any inconvenience this may cause.

Follow @tenderapp or @lighthouseapp on Twitter for live updates during the maintenance window.

Updates

2010-01-24 @ 12:45 PST
We're back up. All emails that came in during the maintenance window have been processed and everything on the systems look good. If you experience any issues, please let us know. Thank you for your patience.

We recently finished up a big push for better Tender integration:

• Multiple Lighthouse Projects
• Webhooks
• Updates to Multipass integration
• More API docs

We’ve recently deployed a few updates to Lighthouse:

• Ticket Previews
• Message Notifications
• Sortable Columns in the Ticket Listing

as well as some minor improvements. For more details, continue reading.

We are getting ready to roll out one of the most highly requested features on Tender Support, multiple Lighthouse instances per Tender site.

Tonight, at 9:00 pm PST (-8 UTC), we will be implementing the first of a two phase process required to add the new feature.

Yesterday, we encountered strange job queue behavior that resulted in discussions being delayed with the indexing, assets were not processed, and an isolated case where incoming emails were not processed.

The issues are now resolved.

Last night we deployed a number of updates and tweaks to lighthouse which include the following:

• Tagging now includes autocompletion
• Milestone views now show closed tickets
• Pagination now added to tickets with a high number of comments
• Fixed attachment URL's in atom feeds
• Bulk Edits have a working link in the event feed

For more details, keep reading.

User feedback is an essential part of software development. For many of us, it's the lifeline that polishes our products.

This post is to share what is currently in view on the roadmap for Tender Support.

It’s too easy to let the little things slide by unnoticed. Bug fixes, tweaks, and additional minor functionality are pushed to Tender Support all of the time.

Below are the most recent changes and additions to Tender.

As most of you are well aware, we’ve spent the last few days troubleshooting heavy response times on Tender Support.

Current status

As of 4:30 p.m. PDT, the brunt of the problem appears to be behind us. In the meantime, we’re keeping a close watch on things for when traffic escalates on Tuesday morning. We’re also still going through the data to double check that nothing was lost. So far, all data has been kept intact and delivered.

We would also like to formally apologize about the severity of the issue. We’re just as dependent on our support system as our users and felt their pain every step of the way.

For those of you curious as the the specifics of the server issues, as well as what steps we are taking to prevent it from occurring in the future, please continue reading…

After a weekend of troubleshooting in response to the Tender Support server delays on Friday, Monday has shown no mercy as usage picks back up to normal.

Currently, the servers are suffering from extremely heavy response times, causing frequent timeouts and delay in email processing.

Over the weekend we took extra precautions by adding additional resources to the server as well as some extra caching measures.

We are currently working side by side with our host to resolve the issue as quickly as possible.

You can also follow us on Twitter for continuous status updates